1. Quote Validity
All quoted prices from BounceBack GD remain valid for 30 days from the date of issue. After this period, we reserve the right to revise the quote. Price adjustments may be necessary if any of the following occur:

• Changes in Project Scope: For example, modifications to the garage door opening size or design after the initial quote.

• Measurement Discrepancies: If final on-site measurements differ from the preliminary estimates used for quoting.

• Market Variations: Any significant changes in material costs, labor rates, or supplier pricing that affect the project.

   

2. Acceptance of Quote
Accepting a BounceBack GD quotation indicates that you agree to these terms and conditions. Once accepted, the quote becomes a binding agreement, only changeable by mutual written consent of both parties.
What Constitutes Acceptance: You confirm acceptance of the quote when you do any of the following:

• Provide a written or electronic confirmation (email is acceptable) agreeing to proceed.

• Pay the required deposit as outlined in the quote.

• Sign a formal agreement or contract based on the quote.

Please note: A verbal “go-ahead” alone is not sufficient. Verbal agreements must be backed up with written confirmation to be considered valid.


3. Payment Terms
Upon quote acceptance, BounceBack GD will issue an invoice according to the payment structure below. All payments can be made via bank transfer, credit card (a surcharge applies for card payments), or an agreed digital payment method.
For New Installations:

• Deposit (50% or more): A payment of 50% of the total quote is due upon accepting the quote. In some cases (such as custom orders or high-value projects), a larger deposit may be requested. This deposit allows us to order necessary materials.

• Progress Payment (30%): A further 30% is due on the day of installation, immediately after we finish the main installation work. This primarily covers the labor and any additional materials used during installation.

• Final Payment (20%): The remaining 20% is due once you have inspected and approved the completed job. In other words, after installation, you review the work and confirm that everything is in order – at that point, the final balance is payable.

For Other Works (Repairs or Minor Jobs):
 For services other than new door installations (such as repairs, maintenance, or small modifications), the payment schedule is simpler:

• 50% deposit is required when you accept the quote for the work.

• 50% balance is due on-site immediately upon completion of the job.

Non-Refundable Deposits: Once your initial payment is made and we order materials, that payment becomes non-refundable. This is because we commit those funds to procure custom doors, parts, or other materials for your project. If you cancel the project before materials have been ordered, we may allow a refund minus a cancellation fee (to cover administrative and preliminary costs). However, if materials have already been ordered, the deposit will be forfeited to cover those costs.
Cancellation Fees: Should you need to cancel the project before materials are ordered, a cancellation fee will apply (the exact fee will be communicated at the time of cancellation, reflecting any costs incurred). If cancellation occurs after materials have been ordered, see the note above regarding non-refundable deposits.
Note on Manufacturing Defects or Damage: In rare cases (approximately 5% of projects), a door or part supplied by our manufacturer may arrive with minor damage (such as a dent or scratch) caused during fabrication, handling, or transportation. BounceBack GD typically can only identify such issues when unpacking or installing the door on-site. If we discover a manufacturing defect or damage during installation:

• We will document the issue (photos, description) and promptly coordinate with the manufacturer to repair or replace the affected component as needed. Our team will work diligently to resolve the problem as quickly and fairly as possible.

• In these situations, we ask for a partial payment of the remaining balance while the issue is being resolved. Specifically, 50% of the outstanding balance is due immediately, and the final 50% of the balance will only be due after the problem has been fully rectified and you are satisfied with the outcome. (For example, if the final 20% payment is pending at completion, you would pay 10% at that time and the last 10% after the replacement panel is installed and approved.)

BounceBack GD appreciates your understanding in such situations. We commit to keeping you informed and minimising any inconvenience if a defect is found. Our goal is always to deliver a perfect product, even if it occasionally requires a bit of extra time to replace a damaged part.


4. Additional Charges and Call-Out Fees
Our pricing is transparent, but certain additional fees can apply in specific situations:

• Taxes: All prices are exclusive of GST (Goods and Services Tax) unless stated otherwise. A 10% GST will be added to the quoted price where applicable, in compliance with tax law.

• Short-Notice Cancellations: If you cancel or postpone a scheduled installation/repair visit with very short notice (less than 2 hours before our team is due to arrive), a call-out fee of $149 + GST will be charged. This covers the costs of our team’s time and travel which had been allocated for your appointment.

• Repair Quote Visits: If you request a site visit solely for the purpose of obtaining a repair quote (where no immediate work is performed), we may charge a $149 + GST call-out fee at the time of the visit. However, if you proceed with the quoted repair work through BounceBack GD, this fee will be deducted from your invoice (in effect, the quote visit becomes free when you go ahead with the work).

• After-Hours and Weekend Call-Outs: We do offer services outside of normal business hours, but these incur higher call-out fees due to overtime rates. An after-hours or Saturday call-out is $249 + GST, and Sundays or public holidays are also $249 + GST. These fees are applicable whether the call-out is for emergency repair, installation, or any service outside standard hours.

Additional Work or Unquoted Services: If during the course of the job you request additional services or if unforeseen work is required that was not covered in the original quote, we will discuss any price impacts with you. Such extra work will either be quoted as a fixed price change or charged at our standard labor rates plus materials. We will seek your approval before proceeding with any work that would incur additional charges.
 

• Additional Work or Unquoted Services: If during the course of the job you request additional services or if unforeseen work is required that was not covered in the original quote, we will discuss any price impacts with you. Such extra work will either be quoted as a fixed price change or charged at our standard labor rates plus materials. We will seek your approval before proceeding with any work that would incur additional charges.

5. Pre-Work Site Visits
BounceBack GD understands the importance of proper assessment and measurement before installing a garage door or conducting major repairs. Our policy on site visits is as follows:

• Initial Consultation: We offer one (1) complimentary site visit to assess the job requirements, take initial measurements, and provide you with a quote. This first visit is free of charge.

• Additional Visits Before Deposit: If you request additional site visits before you have decided to go ahead with the quote (for instance, a second visit to discuss changes or further measurements prior to paying the deposit), each extra visit will incur a call-out fee of $149 + GST. This fee covers our time and travel for repeated pre-work consultations.

• Post-Deposit Visits: After you accept the quote and pay the deposit, our team may need to visit again for final measurements or to inspect the mounting structure/opening prior to fabrication. We include up to two (2) site visits after the deposit at no extra charge (if needed for final measure or to double-check any structural details).

• Excess Visits: In the rare case that more than two post-deposit visits are required due to changes or site conditions, additional visits will incur a $149 + GST fee per visit (unless the extra visit is needed due to an error on our part).

• Warranty-Related Visits: If you have a warranty issue within the valid warranty period (see Warranty section), any necessary site visit during normal business hours to inspect or fix the problem will not incur a call-out fee. Warranty visits during after-hours periods will incur the standard after-hours call-out fees (refer to Section 4 above) unless otherwise agreed.

Our goal is to complete the necessary site assessments in an efficient manner, keeping costs fair for both parties. We encourage clients to consolidate any questions or requirements to minimise repeat visits before work commences.

6. Workmanship and Liability
BounceBack GD is committed to high-quality workmanship and professional service. Our responsibilities and liabilities during the execution of work are outlined below:

• Standard of Work: We will complete all work in a thorough, professional manner in accordance with the agreed specifications on your quote or contract. We will use appropriate materials and techniques as per industry standards. The only exception to fulfilling the exact scope is if it becomes legally or physically impossible to carry out (in which case we will discuss alternative solutions with you or adjust the agreement).

• Care of Your Property: Our team will take reasonable care to avoid damage to your property during the job. However, BounceBack GD is not liable for damage to any personal or structural property that is hidden, not visible, or not disclosed to us. For example, we cannot be responsible for things like unseen water pipes or electrical wires inside walls, or personal items/vehicles left in the work area that we were not aware of.

• Client Responsibility: It is the client’s responsibility to inform our installers of any hidden utilities or sensitive items near the work zone and to remove or protect any valuables (such as cars, tools, storage items in the garage) before work begins.

• Accidental Damage: In the unlikely event our team negligently causes damage to your visible property (e.g., scratching a visible wall or floor), please notify us as soon as possible. If BounceBack GD is clearly at fault for the damage, we will arrange to repair it or provide appropriate compensation. Such incidents must be reported within 7 days of the work or incident, so that we can verify and address the issue promptly.

• Liability Limits: Except as described above, BounceBack GD’s liability for any damage or loss is limited as described in the Limitations of Liability section of these terms. We have appropriate insurance for our work, but some limitations apply as stated in that section.

7. Commencement and Completion of Work
We strive to start and finish every project on schedule, but certain factors can affect timelines:

• Estimated Scheduling: Any start date or completion date we provide is an estimate. While we do our best to meet these dates, they are not guaranteed deadlines. BounceBack GD will not be liable for any direct or indirect costs or damages due to delays in commencement or completion of the work.

• Delays Beyond Our Control: If delays occur due to factors outside of BounceBack GD’s control, we ask for your understanding. This may include delays caused by suppliers or manufacturers, shipping delays for materials, inclement weather, or unexpected issues with the site (for example, the site not being ready as expected or hidden structural problems). We will communicate with you about any significant delays and work to reschedule or expedite the project as much as possible.

• Client-Related Delays: In cases where the client (or the site conditions) causes a delay – such as the site not being accessible or prepared on the agreed date (see Client Responsibilities & Site Readiness), or changes initiated by the client mid-project – we may adjust the schedule accordingly. Any additional costs incurred due to such delays (e.g., extra labor or equipment hire charges) may be passed on to the client, but we will discuss this with you beforehand.

• Definition of Completion: The work is considered completed only once the scope of work is finished and all payments due have been received. BounceBack GD reserves the right to withhold certain deliverables (for example, remote controls for an automated door, keys, warranty documentation, etc.) until the final balance is paid in full. This is a standard practice to ensure all contractual obligations (both work and payment) are fulfilled.

• Post-Installation Issues: If at the time of installation completion there are minor outstanding issues (for instance, a cosmetic panel replacement pending due to a warranty claim or a part on back-order), the job may be marked as “practically complete” with a follow-up visit scheduled. In such cases, as noted in the Payment Terms, a portion of the final payment can be withheld until the remaining issue is resolved – but the majority of the balance should be paid for the work done. BounceBack GD will make every effort to resolve any post-installation issues swiftly so that the project can be fully closed out to your satisfaction.

• No Liability for Timing of Completion: While we understand timely completion is important, BounceBack GD will not be held liable for any consequential losses or inconveniences due to a project taking longer than initially expected, especially when delays are due to factors outside our control. We do not provide penalties or discounts for delayed completion unless explicitly agreed in writing beforehand.

In summary, we will keep you informed about the scheduling and progress of your project. Our focus is on doing the job right and safely, rather than rushing to meet a specific date. We appreciate your cooperation and will work with you to accommodate scheduling needs whenever possible.

8. Client Responsibilities & Site Readiness
For the project to go smoothly, the client (you) also has certain responsibilities. Proper site preparation and adherence to these requirements ensure a safe, efficient installation or repair. Below are your key responsibilities and related conditions:

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8.1 Access and Site Preparation

• Provide Access: You must ensure we have clear and safe access to the work area. This includes access to your garage, driveway, or other areas necessary for delivering materials and performing the installation or repair. If there are any access restrictions (gated communities, limited driveway space, parking permits required, etc.), please arrange for those in advance or inform us so we can plan accordingly.

• Clear Work Area: The installation site (garage interior and the area immediately around the garage door opening) should be clear of obstacles and personal items before our team arrives. Remove any vehicles, tools, storage boxes, or debris that might hinder our work. This allows our technicians to work safely and efficiently with ladders, power tools, and the large door components.

• Structural Readiness: The structure where the garage door or gate is being installed needs to be sound and prepared. For example, the mounting surfaces (garage wall or frame) should be in good condition. If you are aware of any structural issues (rotting timber, crumbling brick, severe unevenness, etc.), let us know in advance. BounceBack GD’s scope does not include fixing pre-existing structural problems unless specifically noted in the quote.

• Utilities: Ensure that necessary utilities are available. We typically need a standard power outlet to operate our tools and to test powered garage door openers. If your garage lacks power, you should let us know so we can arrange alternatives (or have an electrician install an outlet if needed). Likewise, adequate lighting is appreciated, especially for indoor work areas.

   

8.2 Site Readiness and Rescheduling Fees

• 48-Hour Notice of Issues: If your site will not be ready for the scheduled installation date (for example, you encounter construction delays, or prerequisite work like electrical installation isn’t finished), you must notify BounceBack GD at least 48 hours in advance of the appointment. We will work with you to reschedule.

• Unprepared Site Fee: If our team arrives and finds the site not adequately prepared or accessible (without prior notice), we may have to reschedule the work. In such cases, a $300 + GST fee will be charged to cover the lost time and travel. This fee will apply for each visit where our technicians cannot proceed due to site conditions that are the client’s responsibility.

• What Counts as “Not Ready”: Examples of an unprepared site include:

• • The work area is not cleared (personal items or clutter blocking installation area).

  • The environment is unsafe (e.g., other ongoing construction hazards, aggressive pets not secured, etc.).

  • Required preparatory work by the client (or their contractor) wasn’t done (e.g., an electrical outlet for the garage door opener wasn’t installed as promised, or a previous door wasn’t removed if that was the client’s task).

  • The structure is found to be unsuitable for installation as is (e.g., the wooden frame is rotted and needs replacement) and this was not disclosed or known beforehand.

• Rescheduling: We understand that things don’t always go to plan. If you give us sufficient notice of a readiness issue, we will reschedule without charge. If we arrive and have to leave due to unpreparedness, the fee above applies and we’ll arrange another date with you. Each additional repeat visit due to continued unprepared conditions will incur another $300 + GST, so it’s best to resolve whatever issues exist before the next appointment.
   

8.3 Installation Clearances and Gaps

• Operational Tolerances: When your new garage door is installed, some gaps or clearances between the door and the surrounding structure are normal. These are operational tolerances required for the door to move freely. You can expect small gaps around the sides or top in many installations – these are not considered defects as long as they are within industry-accepted ranges.

• Uneven Floors/Walls: If your garage floor is uneven or slopes, or if the walls/ceiling are not perfectly plumb and level, it may result in uneven gaps when the door is closed. BounceBack GD will install the door to function properly, but we cannot eliminate gaps caused by structural irregularities in the building itself. The door must be level and square within the opening; an uneven floor could cause one side of the door to have a larger gap at the bottom than the other, for example.

• Addressing Gaps: Should gaps be an aesthetic or security concern, the client may need to invest in additional accessories after installation. Options include brush seals, rubber bottom seals, or custom trim to cover gaps. These solutions are not included in a standard installation unless specifically quoted. We can advise on gap-sealing options if needed, but additional costs will apply for any extra materials or labor.

• Tilt Doors Specific Note: For tilt-up style garage doors (single panel that tilts outward), a minor gap between the door panel and the top of the opening is expected when the door is closed. This small gap is necessary for the door’s operation and does not indicate any installation issue. It will typically be a thin line of light visible at the top and is considered normal for tilt doors, thus not covered by any defect warranty.

   

8.4 Product Care and Maintenance Responsibilities

• Finishing of Surfaces: If you have ordered custom finishes, especially timber-faced garage doors or gates, be aware that these must be properly sealed/painted by the client shortly after installation. For example, natural timber cladding should be sealed on all sides (front, back, and edges) with a quality paint or sealant within 24 hours of installation (or beforehand, if possible, for the back side) to prevent moisture ingress. Steel or wrought iron components that are delivered unpainted should likewise be painted or treated by the client promptly. BounceBack GD will advise if any part of your order comes unfinished and requires post-installation treatment. Failure to protect these materials can lead to warping, rust, or decay, and such damage would not be covered by warranty.

• No Pre-Paint Unless Specified: Unless specifically stated in your quote, steel and timber parts are supplied in their raw or primed form. It is the client’s duty to ensure final painting or sealing is done. (If you require BounceBack GD to handle painting or finishing, this must be arranged as an extra service in advance).

• Regular Maintenance: Garage doors and automatic openers require regular maintenance to stay in safe working condition. The client is responsible for routine upkeep. This includes periodically cleaning the door tracks, checking sensors, oiling moving parts, and ensuring no obstructions. We recommend professional servicing at least once every 12 months. In high-usage environments (or if the manufacturer recommends a shorter interval), servicing should be more frequent. Maintenance costs (beyond issues covered by warranty) are the responsibility of the client. BounceBack GD or the product manufacturer can provide maintenance guidelines – please refer to your user manual or ask us for instructions.

• Warranty Maintenance Requirement: Note that failure to maintain the door and opener as recommended (such as neglecting to service the door annually) may affect warranty coverage. For example, if a problem arises from obvious lack of maintenance or misuse, it may not be covered (see Warranty section for exclusions). Keeping a record of professional services can help if any warranty claim is needed.
   

8.5 Operational Characteristics (Noise & Wear)

• Normal Operating Noise: Garage doors and roller shutters inherently make noise during operation. While BounceBack GD will ensure your door or shutter is installed correctly and operating smoothly, some level of noise (motor hum, roller movement, springs tensioning) is to be expected and can vary with usage and environment. Slight rattles or sounds of the door moving over tracks or around a drum (for roller doors) are normal. We will lubricate and balance the door at installation, but operational noise is not considered a defect unless it is extreme and caused by a clear installation fault.

• Roller Shutter Specific Noise: If you have a roller shutter (often used in commercial settings or for security), these can produce a bit more noise (a clattering or rolling sound) as the curtain moves. The noise level depends on factors like the material of the shutter, whether it’s insulated, and the acoustics of the space. BounceBack GD is not responsible for complaints about normal noise levels associated with roller shutters – this characteristic is acknowledged by the client upon purchase.

• Internal Wear Marks: Over time, you may notice minor scuffs, scratches, or wear marks on the inside of a roller door or shutter. These can result from the door’s own movement and the contact between moving parts (for example, sections rubbing, guides, or the curtain rolling onto itself). Such marks are usually cosmetic and do not affect the door’s functionality or durability. They are considered normal “wear and tear.” We do not treat these marks as warranty issues, unless they are excessive and directly caused by an installation error (which would typically show up very soon after installation if so).

• Customer Acknowledgment: By proceeding with BounceBack GD, the client understands and accepts that a certain degree of operational noise and minor internal finish wear are normal for garage doors and shutters. These are not grounds for a defect claim or replacement.

   

8.6 Permits, Regulations, and Underground Services

• Permits and Approvals: The client is responsible for obtaining any council permits, strata approvals, or other regulatory permissions that may be required for the installation of a new garage door, gate, or any structural modifications. BounceBack GD will assume that any necessary permissions have been secured by you prior to installation. We can provide technical information or support documentation if needed for permit applications, but arranging the permits is not included in our service unless explicitly stated.

• Electrical Work: Unless otherwise agreed in writing, any electrical work needed for the project is the client’s responsibility. This includes installing power points for door openers, wiring for gate motors, or any electrical upgrades. BounceBack GD’s team will plug in and set up your automatic opener to an existing power point, but we do not typically run new wiring or install outlets. If you need referral to a licensed electrician, we can assist, but the contract for electrical installation would be separate between you and the electrician.

• Structural Modifications: Similarly, if the opening or surrounding structure needs modification (for example, cutting concrete for a larger opening, reinforcing a wall, or building additional framework), this is outside the standard scope unless noted. The client should handle such prerequisites before our installation, or discuss adding those services (if we offer them) to the scope of work.

• Underground Services (Digging/Posts): If your project involves any digging or ground penetration (such as installing gate posts, digging trenches for cables, or anchoring structures into concrete), it is vital that the client ensures the area is clear of underground utilities. Before You Dig: We strongly advise using the “Dial Before You Dig” service (or a similar utility location service) before we commence any subsurface work. All known underground pipes, cables, or other services must be clearly marked or communicated to our team.

• Indemnity for Underground Damage: BounceBack GD will exercise caution during any digging or drilling. However, if an underground service (water pipe, gas line, electrical cable, etc.) is damaged because it was not identified or its location was miscommunicated to us, the client will be responsible for any resulting damage or costs. By accepting these terms, the client agrees to hold BounceBack GD harmless for unforeseen damage to underground utilities. (In plain terms: if we hit something underground that we weren’t told about or that wasn’t reasonably detectable, you’ll need to cover the costs of fixing that issue.)

• Structural Integrity of Mounting Area: The client guarantees that the structure to which a garage door or gate is being affixed is sound. BounceBack GD is not responsible for pre-existing structural deficiencies. For example, if we mount a garage door to a wall that later cracks due to the wall’s poor condition, that would be considered a result of the wall’s integrity, not our installation. We will notify you if we observe any obvious issues during installation, but some things may not be visible. Any damage or problems that arise from the failure of the building structure (as opposed to the door or our installation) are outside our liability.

By understanding and fulfilling these responsibilities, you help us ensure a smooth installation process and reduce the chance of unexpected issues or extra fees. We’re always happy to answer questions or clarify any of these points before work begins.

9. Warranty and Claims

All new garage doors, motors, and accessories installed by BounceBack GD are covered under the manufacturer’s standard warranty, which varies depending on the specific product and supplier.

• Warranty Activation: The warranty period begins on the date of installation completion. Ensure you keep a copy of your invoice and any warranty certificates, as these will serve as proof of date of installation and warranty coverage.

• Submitting a Claim: To make a warranty claim, you must notify BounceBack GD in writing (email is acceptable) within the warranty period. Please provide a description of the issue and any relevant details (when you noticed it, what the symptoms are, etc.). For urgent issues that might pose a safety risk, also call us so we can respond faster.

• Timely Notification of Defects: If you notice a defect or problem, don’t delay informing us. In particular, if there is an obvious defect or damage present at the time of installation or delivery (e.g., a scratch, dent, or missing part), you should inform our installers immediately or contact us within 7 days of installation. Issues that develop later should be reported as soon as reasonably possible after you become aware of them. Prompt reporting can prevent a problem from worsening and helps us address it under warranty.

• Inspection: After receiving a warranty claim, BounceBack GD may need to inspect the product in question. The client must allow us reasonable access to evaluate the issue on-site. In some cases, we might resolve an issue with a simple adjustment or repair on the spot. In others, we might need to order replacement parts from the manufacturer. We aim to assess and propose a resolution for warranty claims within 14 days of your notification.

• Resolution of Claims: If a defect is confirmed and is covered by warranty, BounceBack GD will, at our discretion, repair the item, replace the defective part/product, or provide another remedy (such as a refund or price reduction) as appropriate. The goal will be to restore the functionality and appearance of your installation. Replacements may be with identical new parts, or if that model is no longer available, with a comparable part of equal value.

9.1 Warranty Exclusions (What’s Not Covered)
Not every problem or damage is covered by our standard warranty. Some issues are considered normal or are outside the scope of warranty coverage. The warranty does not cover:

• “Oil Canning” on Metal Doors: Oil canning refers to a slight waviness or distortion that can appear in flat metal panels (often visible on large smooth steel garage door surfaces under certain light angles). This phenomenon is a natural result of metal’s properties and stress during forming. It is cosmetic and does not affect door integrity. Oil canning is not considered a defect and is not covered under warranty.

• Corrosion Due to Environment: If your property is in a corrosive environment (e.g., coastal areas with salt air, or industrial areas with harsh chemicals in the air), metal components may rust or corrode faster. BounceBack GD does not warrant against rust, corrosion, or paint peel caused by environmental factors. We use high-quality materials, often galvanised or powder-coated, but even those can suffer in extreme environments without regular maintenance.

• Normal Wear and Tear: All mechanical systems have parts that wear with use. Our warranty won’t cover routine wear-and-tear items or maintenance issues. This includes things like minor surface scratches, scuffs, or discolouration that develop over time, light surface rust that might appear on springs or hinges, and noise that develops due to needing lubrication or tune-up. Regular maintenance (see section 8.4) is the client’s responsibility.

• Damage from Impact or Abuse: Any damage caused by an external impact or misuse is not covered. Examples: if a vehicle bumps into the garage door, if something heavy falls and dents a panel, or if someone attempts to force the door open manually and causes damage. These are not manufacturing or installation defects, so the repair/replacement cost would be on the owner.

• High-Frequency Use in Commercial Settings: Our standard warranty is tailored to typical residential usage (or light commercial use if specified). If a door or opener is used in a high-cycle environment (e.g., a garage door for a multi-unit car park opening dozens of times a day), parts will wear out faster. In such cases, certain components (like springs, cables, motors) may not be covered for the full period, or may have a usage cap (e.g., a spring might be rated for ~10,000 cycles). We will advise if your situation falls under this, and any reduced warranty period or special conditions will be noted in the quote. Absent special provisions, wear from very high usage is considered normal wear and not a “defect.”

• Spring Tension Adjustments: Garage door springs naturally lose tension over time and need periodic adjustment. Spring adjustments or re-tensioning is considered regular maintenance and is not covered under warranty unless the spring has actually broken in a way that’s covered. (Broken springs might be covered if within warranty period and under normal use; however, adjusting a spring because the door has settled is maintenance.) We can perform spring adjustments for a service fee.

• Aesthetic Variations in Finish: If you chose a timber-look or wood-grain finish, or any finish that is hand-applied or has natural variation, please note that colour and pattern variations are normal. For example, printed woodgrain steel panels might have slight differences in tone, and real timber has grain patterns that can differ. Such aesthetic variations or minor paint blemishes that are within manufacturer tolerances are not deemed defects.

• Ancillary Equipment & Access Costs: Our warranty covers the product and our workmanship, but if special equipment is required to access or repair the product, that cost is not covered. For instance, if your garage entrance is unusually high or in a difficult location such that a scissor lift, boom lift, or crane is needed for us to service the door, the arrangement and cost of that equipment rental would be your responsibility (unless the need for such equipment was due to an installation fault of ours within the warranty period). We will always try to service with standard ladders or equipment first.

• Electrical Surges or Supply Issues: Problems caused by external electrical factors are not covered. For example, a lightning strike or a power surge from the grid that fries the circuit board of your opener would not be a warranty claim (home insurance may cover it, however). Likewise, if your power outlet fails or has wiring issues that affect the door, that’s outside our scope.

• Radio Interference: If your remote controls or wireless keypad experience interference (due to nearby radio sources, cellular towers, etc.), it can prevent the door from responding reliably. Such interference issues are outside of BounceBack GD’s control and are not covered by warranty. In some cases, we can offer alternate frequency remotes or antennas as an upgrade (chargeable) to overcome interference issues.

• Force Majeure Events: Any damage or problems caused by events like storms, floods, fires, earthquakes, or other natural disasters (or even extreme situations like vandalism or civil unrest) are not covered by warranty. These are events beyond the control of any manufacturer or installer.

• Thermal Effects: Exposure to extreme heat or sunlight can cause thermal bowing or warping of large door panels (especially dark-coloured doors under hot sun) – they may temporarily flex or change shape slightly. This can sometimes cause rubbing or the appearance of slight misalignment when hot, which usually resolves as things cool. Unless such thermal effects permanently damage the door (which is rare), the temporary bowing or effects of thermal expansion/contraction are not considered defects.

• Consumable Components: Certain parts of the system are considered consumables – meaning they periodically require replacement by nature. Light bulbs in opener units, batteries in remote controls or backup units, and fuses are examples. These items aren’t covered by warranty beyond any DOA (dead-on-arrival) situation when first installed.

If you have a question about whether something is covered by warranty, please ask. We want you to be fully informed. In all cases, BounceBack GD will endeavour to help our customers get issues resolved, whether through warranty or paid service.

9.2 When the Warranty is Void
Certain actions or conditions can void your warranty entirely. If the warranty is voided, then BounceBack GD will no longer be obligated to provide free repairs or replacements, even if the issue would otherwise have been covered. The warranty will be considered void if any of the following occur:

• Unauthorised Modifications: If you or any third party makes modifications, adjustments, or additions to the door or opener without our approval, the warranty may be void. For example, attaching an unapproved motor, adding unapproved aftermarket accessories, or altering the mechanism can all void the warranty. Always consult us before making changes.

• Unauthorised Repairs: Similarly, if anyone other than a BounceBack GD technician (or our authorised agent) attempts to repair or service the product during the warranty period without our knowledge, the warranty can be void. We understand some customers have technical skills or a preferred handyman, but please be aware this is a condition of our warranty. (Performing routine maintenance like lubrication is fine and expected; this note refers to repair work or part replacement.)

• Continued Use After Damage: If a door or opener has been damaged (e.g., hit by a car or experiencing a serious malfunction) and you continue to use it without repair, any further damage that results will not be covered and may void coverage. For instance, if your door is bent due to impact and that causes strain on the opener, the opener may not be covered since the door issue was not addressed.

• Water Damage or Improper Cleaning: The warranty is void if the product is damaged by improper use of water, such as spraying a pressure washer directly on the opener unit or sensors, or if the door is subject to abnormal soaking (not due to natural rainfall) that it wasn’t designed for. Keep electrical components dry and use gentle cleaning methods as recommended.

• Lack of Protective Finish: As noted in section 8.4, if a door or component was supplied unfinished and the client fails to apply a protective paint or sealant in a timely manner, any resulting damage (warping, swelling, excessive rust, etc.) is not covered. In fact, neglecting to finish the product as required can void the warranty on that product. For example, if you purchase a custom timber-faced door from us and then do not paint or seal it and it warps, our warranty will not cover that damage.

• Misuse or Abuse: Any use of the product that is not in line with its intended purpose can void the warranty. This includes using a residential door in a commercial high-traffic setting without appropriate upgrade, hanging heavy objects from the door, manually forcing the door, or otherwise stressing the product beyond normal usage.

• Ignoring Operating Instructions: All products come with operating and safety instructions (either provided by us or the manufacturer). If a user ignores safety features (e.g., manually yanks the door down without disengaging the opener properly, or adjusts settings contrary to guidelines) and this causes damage, such actions void the warranty. Also, any safety warnings – like keeping sensors aligned, not letting children play with remote controls, etc. – should be heeded.

• External Factors: As a general catch-all, if damage or failure is caused by external factors beyond our control (see the Exclusions above, such as natural disasters, pest infestations chewing wires, etc.), those are not warranty cases and effectively void or fall outside the warranty.

• Non-Payment: Finally, it should be stated that warranty service is only available for jobs that have been paid in full. If a client fails to pay the complete amount for the installation or service, BounceBack GD is not obligated to honour warranty claims. (This is rarely an issue, as we ensure projects are paid before completion is officially handed over, but it's worth noting.)
   

If your warranty becomes void, we are still happy to perform repairs or service, but it will be billed at standard rates. Our aim is for you to have a long-lasting garage door system, so even outside warranty, we will support you as our customer.

10. Ownership of Materials
All materials supplied for your project (e.g., the garage door panels, motor, tracks, and associated hardware) remain the property of BounceBack GD until the project is paid for in full. This section clarifies ownership and risk:

• Title Transfer: Ownership (title) of the goods will only transfer to the client once all payments under the contract have been received by BounceBack GD. Until that point, we retain legal ownership of the installed products and materials.

• Risk of Loss: Despite ownership remaining with us during the installation phase, the risk of loss or damage to the materials passes to the client upon delivery and installation. This means that if any materials on site are stolen, damaged by a third party, or harmed due to events at the location (fire, flood, etc.), the client would be responsible since it’s on their property. (Our insurance may cover some contractor-related incidents, but generally the site host assumes risk once materials are delivered to their site.)

• Reclamation Rights: In the event of non-payment or a significant payment default, BounceBack GD reserves the right to reclaim or remove the materials that we supplied, as permitted by law. This could include uninstalling a door or disabling an opener that has not been paid for. We prefer to resolve any payment issues amicably, but we need to explicitly reserve this right. Additionally, we may place a security interest or lien on the installed goods or on the property, in line with local laws, until payment is made.

• Client’s Duty of Care: While materials are on your property but not yet paid for, you have a duty to take reasonable care of them. Do not intentionally damage or allow harm to come to the door or equipment out of frustration or dispute, as that could result in liability back to you. If you have concerns or issues, communicate with us — we will work to find a solution that doesn’t involve property damage or legal action.

Once full payment is received, you own the equipment free and clear, and we will of course relinquish any claims to it.

11. Force Majeure
BounceBack GD will not be held liable for any delays, defects, or failures in performing our obligations if such delays or failures result from circumstances beyond our reasonable control. This is known as a “force majeure” clause. Examples of force majeure events include (but are not limited to):

• Natural disasters (e.g., earthquakes, floods, fires, severe storms, bushfires).

• Public health emergencies or pandemics that cause shutdowns or labor/resource shortages.

• Acts of war, terrorism, or civil unrest.

• Strikes, lockouts, or significant labor disputes affecting our employees or our suppliers.

• Unexpected supply chain disruptions (e.g., sudden material shortages, factory shutdowns of our suppliers).

• Government actions or regulations that impact our ability to perform (e.g., sudden import/export bans, road closures, permits being revoked unexpectedly).

If such an event occurs, we will notify you as soon as possible and discuss how to best proceed. This might involve rescheduling the work or, if the event is prolonged, possibly terminating the contract with a fair settlement (for instance, refunding any portion of work not completed, minus costs incurred). Rest assured, if there’s a way to still fulfil our obligations despite adverse events, we will make sincere efforts to do so.

12. Limitations of Liability
While BounceBack GD will always strive to meet our obligations and deliver quality service, our liability to you is limited. By accepting our quote and these terms:

• You agree that BounceBack GD’s total liability for any claim, whether in contract, tort, or otherwise, arising out of the performance of this contract shall not exceed the total amount you have paid us for the work in question. In other words, if something goes wrong that is our fault, the maximum compensation or damages we would potentially owe you would be no more than what you paid for the service (or, if applicable, we may choose to replace or repair the product at our cost instead of a monetary payment).

• BounceBack GD is not liable for any indirect or consequential losses. This means we won’t cover losses that are not directly caused by our work or that are incidental. For example, if your garage door malfunctions, we will fix or replace the door, but we are not responsible for unrelated consequences like lost revenue (if it’s a business garage), personal injury because someone used it improperly, or damage to a vehicle that tried to force its way out, etc. Similarly, things like hotel costs because you couldn’t stay at home, or missed work, are not covered. (Your home insurance might cover some incidents, but our contract doesn’t).

• We do not accept liability for any loss or damage that arises from information or instructions given by you that are incorrect or incomplete. For instance, if you provided measurements or specifications and they were wrong, any extra costs or issues from that are on the client’s side unless we clearly should have caught the error.

• If part of our work or materials is proven to be faulty, our obligation is to repair or replace that part, or refund its cost – not to rebuild entire structures or pay for unrelated damages. We will of course take responsibility for our portion of the work, but our liability is limited to the scope of what we ourselves supplied or serviced.

• This limitation of liability does not exclude any rights or remedies you have under Australian Consumer Law or other relevant laws that cannot be lawfully limited or excluded. You may have statutory guarantees that, for example, services will be rendered with due care and skill. Our intent is not to override those rights, but to clarify what we do and don’t cover contractually. In any case where the law provides you a non-excludable remedy, that will apply.

By accepting the quote and engaging BounceBack GD for your garage door services, you acknowledge and agree to all the terms above. These terms are designed to ensure clarity and a fair understanding between us and our clients. We value your business and aim to deliver a result that meets or exceeds your expectations. If you have any questions about these terms or need any clarification, please contact us – we’re happy to discuss and explain any aspect of our Quotation Terms & Conditions.